Effective Date: September 24, 2024
Clearview Dental (“we,” “us,” “our”) is committed to protecting the privacy and personal data of our patients and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, clearviewdentalmilton.ca, or use our services. We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Data Controller and Contact Information Clearview Dental is the data controller for the processing of your personal data. If you have any questions or concerns regarding this Privacy Policy or your personal data, you can contact us at:
Clearview Dental
10 Bronte St. South, Unit 202,
Milton, ON. L9T 9M2
Email: dental@clearviewmilton.ca
2. Data We Collect We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and mailing address.
- Health Information: Medical and dental history, treatment details, and other information relevant to your dental care.
- Financial Information: Payment details, including credit card information for the purposes of billing and processing payments.
- Technical Information: IP address, browser type, and usage data (e.g., browsing history on our site), collected via cookies and similar technologies.
- Communication Data: Emails or inquiries sent via our contact forms or email address.
3. How We Use Your Data We process your personal data for the following purposes:
- To Provide Dental Services: We use your personal data to deliver our services, including scheduling appointments, offering treatments, and processing payments.
- To Communicate with You: We use your contact information to send you updates, reminders, or respond to inquiries you send to us.
- For Compliance: We may process your data to comply with legal obligations, such as health and safety laws or tax reporting.
- To Improve Our Website: We use technical and usage data to improve the functionality, performance, and security of our website.
- Marketing: With your consent, we may send promotional materials or offers relating to our dental services.
4. Legal Bases for Processing We process your personal data on the following legal grounds:
- Performance of a Contract: Processing necessary to deliver dental services or provide requested information.
- Legal Obligation: Processing required to meet our legal obligations, including record-keeping and compliance with health regulations.
- Consent: For marketing communications, we will only process your data with your explicit consent.
- Legitimate Interests: In certain cases, we process your data to pursue our legitimate interests, such as improving our services and maintaining security.
5. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain your data for longer if required by law or for our legitimate interests (e.g., in the event of legal disputes).
- Medical Records: Retained in accordance with applicable medical record-keeping laws.
- Financial Information: Retained for accounting and tax purposes for a period required by law.
6. Sharing Your Data We do not sell, trade, or rent your personal data to third parties. We may share your personal data in the following circumstances:
- Service Providers: We may share data with third-party service providers who perform services on our behalf (e.g., payment processors, IT services). These providers are contractually bound to keep your data secure.
- Legal Requirements: We may disclose personal data to comply with legal obligations, court orders, or in response to lawful requests from government authorities.
- Business Transfers: In the event of a merger, sale, or acquisition, personal data may be transferred to a third party.
7. Data Security We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include:
- Encryption: We use encryption to protect sensitive data during transmission.
- Access Control: Only authorized personnel have access to your personal data.
- Regular Audits: We conduct regular security audits and updates to ensure ongoing compliance and data protection.
8. Your Rights Under the GDPR and PIPEDA, you have the following rights concerning your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request corrections to inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data in certain circumstances, such as if it’s no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: You may ask us to restrict the processing of your data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to the processing of your data for direct marketing or on grounds relating to your specific situation.
- Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at dental@clearviewmilton.ca. We will respond to your request within the legally required time frame.
9. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance user experience and analyze site usage. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or contacting you directly if necessary. Please review this policy periodically for the latest information.
11. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:
Clearview Dental
10 Bronte St. South, Unit 202,
Milton, ON. L9T 9M2
Email: dental@clearviewmilton.ca
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy ensures full compliance with GDPR and PIPEDA regulations while addressing users’ rights, data collection practices, and the security measures in place at Clearview Dental.